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Cutting costs to benefit customers long term—How MHS lowers crane maintenance costs by up to 50%

Cranes are like any other equipment used in heavy industry; they require constant maintenance, service, and immediate repairs in order to extend equipment life.

Unlike with other crane and material handling organizations, our customers experience constant competitive service rates.

How is this possible?

MHS was built on the notion of integrity. We pride ourselves on having a business model that values a consultative to our customers’ problems. Our team is trained to identify your workflow and determine the most efficient solution for your specific needs. Instead of employing an outside salesforce, we train our managers, technicians, and engineers to offer customers exactly what they need—not what we want to sell. Compared to other crane companies, you may be surprised to find out that our personnel do not work off of commission. This is because we want to ensure that our team offers the right solution for your business, not ours.

Holistic Diagnosis

When we onboard new customers, we take a complete look at their equipment from a holistic perspective. Instead of diagnosing isolated parts of your equipment, our technicians troubleshoot the entire system. Our onsite technicians may ask you to run your equipment through a complete workflow to understand how your equipment works and how specific part failures may affect the rest of the system.

Our customers often find that we recommend a complete repair of their system; while the initial investment may be high, the long-term repair costs will be minimal.
Compared to the service received from their previous maintenance companies, our customers notice that the total annual repair or maintenance costs are minimal, and decrease year over year, depending on the health of their system.

Different organizations may have different needs, priorities, and budgets. At MHS, we are accustomed to working with large enterprises, to small and medium-sized organizations. When our engineers consult potential customers, we ensure they factor the priorities of the organization into the solution we offer.

While we may initially suggest a new system, we will work with our customer’s team in order to find alternative solutions, like crane modernization, if our customer is not ready to take that step.
We always recommend our customers shop around—every company has a right to make the best decision for their business and deserves to have alternatives. If you happen to receive a better estimate, we will re-evaluate our estimate so that we can ensure we are offering the best value and service possible.

Simple Solutions

When it comes to service jobs, our process is simple—we focus on preventative maintenance. We send out an experienced technician that has been trained by a senior crane inspector; if they are unable to troubleshoot your equipment within an hour, we will send out a more experienced tech to ensure you don’t have to open multiple jobs just to get up and running. More importantly, all of our technicians are well trained and understand the ins and outs of motors, electrical, and hydraulic units. If you have ever been told your system’s motor is weak, there is usually another problem that is affecting its capacity. Our technicians will diagnose the equipment properly.

If you continue to experience the same equipment issues year after year, this is typically a sign of equipment abuse. The correction to this problem is not replacing the old equipment with a new system, it’s ensuring your operators have received the right training to work the equipment correctly.

We understand that you need to protect your bottom line, which is why our services are designed to support your equipment long-term.

Ready to optimize your system? Contact one of our experts.

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About Ana C. Coronel

A digital native and experienced marketing project manager, Ana is the trusted communicator for MHS customers about all things cranes. She helps customers understand how MHS improves operational workflows and increases equipment life by connecting them with the experienced engineering and service teams.